Refund policy
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Eligibility
* The item is unused and in its original condition.
* The product is returned with its original packaging, accessories, manuals, labels, and invoice.
* The product has not been damaged, altered, or repaired by the customer.
* The return request is approved by our support team.
Items That Cannot Be Returned
The following items are not eligible for return or refund:
* Products damaged due to misuse, negligence, accidents, water damage, or improper handling.
* Products showing signs of use.
* Products with missing accessories, manuals, packaging, or labels.
* Customized or personalized products.
* Clearance, sale, or promotional items (unless received damaged or incorrect).
* Gift cards (if applicable).
Damaged, Defective or Wrong Product
If you receive:
* A damaged product
* A defective product
* An incorrect product
You must contact us within 48 hours of delivery by emailing hellotruvitt@gmail.com.
Please include:
* Order number
* Photos or video showing the issue
* Photos of the shipping package (if damaged)
Failure to report within 48 hours may result in rejection of the claim.
Return Approval
All returns require prior approval.
Submitting a return request does not guarantee acceptance.
TRUVITT reserves the right to inspect the returned product before approving a refund or replacement.
Return Shipping
Unless the return is due to our error (wrong or defective product), the customer is responsible for return shipping costs.
We recommend using a trackable courier service.
TRUVITT is not responsible for returns lost or damaged during transit.
Refund Process
Once we receive and inspect the returned item:
* Approved refunds will be processed within 5–10 business days.
* Refunds will be issued to the original payment method whenever possible.
* Processing time by banks or payment providers may vary.
Shipping charges, COD charges, gift wrapping fees, convenience fees, and other service charges are non-refundable unless required by law.
Replacement Policy
Replacements are available only if:
* The product is defective.
* The wrong item was delivered.
* The item was damaged during transit and reported within 48 hours.
Replacement availability depends on stock.
If unavailable, we may offer a refund or store credit at our discretion.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
If refused at delivery, shipping and return charges may be deducted from any eligible refund.
Delivery Delays
Estimated delivery times are provided for convenience only.
TRUVITT is not responsible for delays caused by:
* Courier companies
* Weather conditions
* Natural disasters
* Government restrictions
* Strikes
* Events beyond our reasonable control
Fraud Prevention
TRUVITT reserves the right to refuse returns, refunds, replacements, or future orders where fraud, abuse of our return policy, or suspicious activity is suspected.
Limitation of Liability
TRUVITT shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use any product purchased from our store.
Our maximum liability shall not exceed the purchase price paid for the product.
Contact Us
For return or refund requests, contact us:
Email: hellotruvitt@gmail.com
Please include your Order Number and a detailed description of your issue.
To start a return, you can contact us at hellotruvitt@gmail.com. Please note that returns will need to be sent to the following address: [ Truvitt , Al barzah building ,Moochikkal ,Muthuvallur Po , Kondotty ,Malappuram , kerala ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hellotruvitt@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods , custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellotruvitt@gmail.com.